P.S. 165 Manhattan

Question 1

Does the hire price include insurance and breakdown cover?

Answer

Fully comprehensive insurance for 1 driver is included, there is a £10 charge for each additonal driver. Drivers between the ages of 21-79, who have held their driving licence for more than 2 years and have no major penalties or endorsements on their licence (see terms and conditions for full details) are eligible. Uk and European breakdown cover is included.

Question 2

Is there a limit on mileage?

Answer

No limit.... go explore.

Question 3

What costs are involved?

Answer

The hire cost is between £75-£100 per night, depending on the season. £150 non-refundable deposit must be paid when booking to secure the dates. Balance must be paid 30 days prior to hire. The security deposit is £500 if you're aged 25-69 and £1000 if you're aged 21-24 or 69-79. The security deposit cannot be paid by cash for insurance purposes and will be refunded asap once the van is returned.

Question 4

What is the earliest pickup time and latest drop off?

Answer

3pm pickup and 11am drop off. Contact us to request earlier or later times and we'll accommodate requests where we can. In reality, it's probably not going to be possible during peak season unfortunately.

Question 5

Length and Registration number of Ragnar?

Answer

Length of van - 6.945 metres Registration number - PE56 YWM

Question 6

Is there somewhere to leave our car while we're away?

Answer

Of course, you can leave it in our secure driveway.

Question 7

Can I bring my dog?

Answer

Absolutely. well behaved dogs are welcome for a small fee of £20 per dog. We ask that you be respectful of other holiday makers and do not let them up on the seats or bed. Additional charges will apply if this isn't adhered to.

Question 8

Can I explore outwith the UK?

Answer

Insurance covers travel with the UK and Europe so.... go explore! Please just let us know in advance for insurance purposes.

Question 9

What is your Covid-19 cancellation policy?

Answer

Should Covid-19 travel restrictions mean that your trip has top be cancelled, we offer credit or a full refund.

Question 10

How long can I go off-grid for?

Answer

The leisure batteries allow you to be off-grid for 2 days, while using the lights, night heater and TV. The control panel in the van shows how much battery power you have left so you can keep an eye on it and just go a drive to recharge the batteries when they're getting low.

Question 11

What ID do I need to show you?

Answer

A valid UK photocard driving licence. Your passport and driving licence if you have a non UK licence. 2 forms of proof of address, to match your driving licence address. They must be dated within the last 90 days. See terms and conditions for acceptable forms of ID. A DVLA check code if you have a UK licence, this is obtained from www.gov.uk/view-driving-licence. All of the above is essential and is required by us and the insurance company.

Question 12

What is the general cancellation policy?

Answer

If you cancel within 7 days of collection - no refund unfortunately. If you cancel 7-29 days prior to collection - we will refund 50% of your hire charge. If you cancel 30+ days prior to collection - we will give you a full refund, less the £150 non refundable booking fee.